Kia ora. I’m Ciaran, a Principal Product Strategist, Researcher, and Fractional Leader bringing 20 years of global design and technology experience to purpose-led projects that do right by people.
I lead programmes of work conducting research and development of products and services, and the strategies to bring them to market. I explore customer behaviours, needs and aspirations to drive effective solutions, ensuring the products delivered are consistent with those insights.
I’ve worked across Human Centred Design including Product Design Leadership, Design Research, Product Strategy, and built award-winning user-experience and design teams internationally.
Living and working (mostly remotely) between rural Aotearoa New Zealand and the EU, I take on large and small senior advisory and hands-on strategic design engagements for clients globally, providing contract and fixed-term design services to organisations, teams or individuals.
I'm happy interviewing customers, planning and facilitating C-level strategy workshops, evaluating designs in testing, as well as whiteboarding and prototyping design ideas within a team. I help build, and ship, but only with other people. I respect teamwork and the expertise of my teammates. I value working with those who do too.
If my skills can help you out of a bind or turn some thinking into reality, feel free to get in touch or learn more about my work.
Product Strategy, Design, Research & Operations
Hands-on support for strategic customer-centred product, design and research programmes
Helping you identify and execute strategies to better service and grow your customer base
Design research engagements to help better understand your customers’ changing needs and the market
Design and Research Operations implementation and programmes to make your teams maximise their effectiveness and manage your compliance with customer outreach
Fractional Leadership & Consulting
Providing interim product, design and research leadership support or coaching, setting your teams up for success while you hire
Fractional Design and Product leadership
Finding the right talent, supporting with hiring and building digital and Design teams
Operational and coaching support to establish or optimise the effectiveness of your Design and Product teams — to help meet business objectives